Refund Policy

3.1 Trial Period: New premium subscribers receive a 14-day free trial. During this period, you can use all premium features at no cost.

3.2 No Charges During Trial: Your payment method will not be charged during the 14-day trial period.

3.3 Cancel Anytime: You may cancel your subscription at any time during the trial period without being charged.

3.4 After Trial: If you don't cancel before the trial ends, your subscription will automatically convert to a paid subscription and your payment method will be charged $19/month.

4.1 Guarantee Period: We offer a 30-day money-back guarantee for your first premium subscription payment (after the trial period).

4.2 Eligibility: To be eligible for a refund:

• You must request the refund within 30 days of your first payment
• The refund request must be made in writing to support@flowanz.com
• This guarantee applies only to your first payment (not recurring payments)

4.3 Full Refund: If approved, we will refund 100% of your first payment.

5.1 Monthly Billing: Premium subscriptions are billed monthly at $19/month.

5.2 No Refunds for Recurring Payments: After your first payment, recurring monthly payments are non-refundable.

5.3 Cancellation: You may cancel your subscription at any time. Upon cancellation:

• You will continue to have premium access until the end of your current billing period
• You will not be charged for subsequent months
• Your account will be downgraded to the free plan at the end of the billing period

5.4 No Partial Refunds: We do not offer prorated refunds for partial months of service.

8.1 Failed Payments: If your payment method fails, we will notify you via email.

8.2 Grace Period: You have 7 days to update your payment method before your account is downgraded to the free plan.

8.3 No Refunds for Failed Payments: Failed payment attempts do not qualify for refunds.

9.1 Contact Us First: If you have an issue with a charge, please contact us before initiating a chargeback with your bank.

9.2 Chargeback Consequences: If you initiate a chargeback without first contacting us:

• Your account will be immediately suspended
• You may be charged a chargeback fee
• You may be permanently banned from using Flowanz

9.3 Dispute Resolution: We're committed to resolving billing disputes amicably. Please reach out to us first.

10.1 Voluntary Downgrade: You may cancel your premium subscription at any time and downgrade to the free plan.

10.2 What Happens:

• Premium access continues until the end of your billing period
• After that, your account is limited to 3 connections (free plan limit)
• If you have more than 3 connections, you'll need to remove connections or upgrade again
• No data is deleted when you downgrade

10.3 Re-upgrade: You can upgrade back to premium at any time.

11.1 Planned Maintenance: We may perform scheduled maintenance which temporarily limits service access. This does not qualify for a refund.

11.2 Unplanned Outages: In case of extended unplanned service disruptions (more than 24 consecutive hours), we may issue prorated refunds or credits at our discretion.